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Indian 24 x 7 Service Call Centers To Gain Big From U.S. Banks' Outsourcing

Indian 24 x 7 Service Call Centers companies are to add more ‘moola’ to their revenue from their largest market, U.S., as the country’s regional banks are looking forward to outsource technology related work more than ever before, reports Economic Times.

India’s biggest Inbound and Outbound Call Center companies like TCS, Infosys, Wipro, HCL, as well as midsized companies like MindTree, Polaris, and Hexaware, are likely to get benefits from banks which are looking for cost effective banking technology.

The top 20 regional banks of the U.S. which includes SunTrust Bank, PNC and Key Bank, currently outsource 20 to 25 percent of $1 to $1.5 billion spent on information technology every year. And reportedly these banks are to up their call center services to 75 percent over the next few quarters as they adopt newer technologies to cut costs, integrate banking systems and catch-up with their larger rivals, according to Deutsche Equities, India.