BPO - A serious career option

Since its inception in India, the BPO sector has attracted the highest number of Indian youths as its employees. By offering lucrative wages, minimum educational qualification, spoken English being the only important criteria, the Indian youth who were still studying, or were without a degree, for the first time got an opportunity to earn without a degree. This made the Indian youth seek the BPO call center jobs easily when they were short of finances, or when they’d just wanted to earn quickly. Youngsters working made India the IT/BPO hub. However, in the course the way the industry, moreover a job in the BPO industry is perceived as one which is menial, a temporary stop to earn in short time without a degree.

Now, with the growth of the Indian BPO industry, the industry leaders want to change the perception associated with the industry employees. With the further development of the industry, having more to offer than just telephone callers of a call center company, many more Indian youths are aiming to make a serious and long lasting career in Indian BPO industry.  It is with this that many BPO companies in India have come up with various educational programs, seminars, workshops, trainings, to tap the Indian youth for a longer time in the sector. With this, the youth is also seen to get fascinated by the extraordinary monetary rewards, other educational incentives and any such opportunities attached to the industry.

It is as a result of this that the industry is now not just being perceived as what it used to be. Now, there isn’t any more weekend walk-in occurring for BPO jobs in India, which used to happen when the Indian youth had taken the sector lightly. With the growth maturity noticed in all of the BPO companies in India, the process of hiring has changed. Earlier, there were merely Indian call centers and spoken English was the only qualification needed. However, with the maturation happening in the industry, there have been opening up of more operations than just restricted to the call centers and those operations more often include the prospective employees to not only be proficient at their spoken English ability but also be specialized in some field, and should be possessing higher level of analytical ability.

It is because of this that we see, high-end processes being handled by metro cities, since the employee base there is much more talented while delegating the matured and low end processes to the company centers in Tier II and Tier III cities respectively. Moreover, since, the processes are going higher in terms of value, these employees who had once perceived the industry as a place of temporary job to get quick and more money only to further their educational ends or for their experience, are now getting to understand the whole dynamics of the BPO industry and the fact that how much are the functions performed by the industry so vital for ANY business in this day and age.

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Knowledge Process Outsourcing in India

The BPO industry in India, has not only brought about phenomenal growth to the economy but various other developments, technological and even business and one of such development it has brought to India is known – Knowledge Process Outsourcing or KPO services. The growth with which the BPO industry has been growing in India has also made world interested to invest in KPO services India.

India with the advantages of – youth power, its immense intellectual capacity, cost savings and operational efficiency has made it possible for India to attract off shore high-end processes.

The KPO was started in India by McKinsey when it had opened a knowledge center in 1987. The KPO services are not restricted to information technology only but also to looks at other sectors providing in services like Business Research, Data Acquisition, Clinical Research, Educational Services,  Intellectual Property and Patent related services, Engineering Services, CAD/CAM Applications ,  Legal Research, Publishing, Market Research, etc.

The KPO sector has positive growth traits. For, according to a report by GlobalSourcingNow, the growth in KPO services will be at the tune $ 17 billion by 2010, of that $12 billion would be outsourced to India.  For this the sector is also going to be seen employing more employees.

Currently, the KPO growth seems to be receiving jerks and brakes, creating a low growth rate for themselves.  The sector has been meted out with the negative effect of the Global recession and which is why it has been registering low rates of growth.  Daunted, the KPO services in India have not lost its strong foothold; it is still there and is recovering slowly to become as strong as it was before.  At present India enjoys 70% market share in world KPO services and it is further. Despite facing recession, the Indian KPO segment is expected to grow more yielding revenues at the tune of $10 billion in 2013-14.

India, with having the strengths of large talent pool, low labor costs, quality standards, BPO success stories, domain expertise, and lack of human force in UK and US, certainly deems fit for the best KPO hub.

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Rural outsourcing - an emerging IT service

Rural outsourcing refers to a method in which jobs are transferred away from higher cost urban areas to lower cost rural areas.  With increased level of salaries to the employees, real estate prices, and high attrition rates has escalated costs incurred by the BPO industry.

Benefits of Rural outsourcing:

1. Lower cost of operations
2. Producing loyal and efficient employee base
3. Lower operating costs
4. Absence of communicational or cultural barriers
5. Lower attrition rates
6. Proximity to the clients
7. Shifting the main business of the rural areas from agriculture to service oriented
8. No time zone problems, thus ensuring rapid services
9. Politically more acceptable

Disadvantages of Rural outsourcing:

1. Lack of availability of financial resources and IT skills
2. Lesser experience than the giant outsourcing firms

It is without doubt that the trend of outsourcing abroad isn’t going to disappear anytime soon but looking for virtual team members in small towns, in the form of rural outsourcing would be a triple advantage for your firm-good workers, good for small towns and lower costs.

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