Inbound Outbound Call Center Outsourcing Myths Busted

For all its usefulness and cost-saving potential, IT outsourcing to 24 hour call center is still surrounded by all manner of myths, legends and cautionary tales. Here we debunk seven of the common myths to show how outsourcing can help your business use IT to achieve more with less. 1. Outsourcing costs more in the long-term Over the course of an outsourcing agreement,...

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How to Find the Perfect 24 x 7 Call Center

Whenever I’m asked which are the key elements that underpin successful 24x7 call center outsourcing engagements, I always think that the best comparison to make is with the foundations of a strong, enduring marriage. Think about it. Both require a great deal of patience, collaboration, communication and trust. Similarly, in both cases, the ability to find a partner with...

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Best Call Center Services in India - Buyers Want More Than Cost Savings

24 x 7 Service Call Center outsourcing customers are looking for more than just cost cutting from their deals today. They want providers that can help them deliver business outcomes. The inclusion of value-added services, such as customer retention, multi-channel management and customer analytics is on the rise, according to outsourcing consultancy Everest Group's...

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UK banks may boost outsourcing to India

Britain’s largest mortgage lender Lloyds Banking Group Plc , along with other top banks in the UK, could significantly increase call center outsourcing information technology (IT) projects to Indian firms after the UK government’s recent decision to hand back private control to the banks, and slowing growth in the sector forces banks to cut costs. Last month,...

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India Evolving As a Huge BPO Market

India's call center outsourcing market is growing fast, attracting both local outsourcers and multinational services companies, according to a study by Gartner. The BPO market in India was worth US$1.14 billion in 2010, up by 28.6 percent from the previous year, the research firm said. The fastest adopters of BPO in India are in deregulated industries, Gartner research...

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Businesses investing more in IT outsourcing

In 2012, the percentage of the IT budget designated for call center services in the US was up 23 per cent, according to an annual outsourcing study, ‘IT Outsourcing Statistics 2013/2013’. Chris Demicoli, business development manager at Smart Technologies Ltd (STL), explained that this was likely due to the use of IT in business in general, the cost of having in-house professionals...

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Business Process Outsourcing Helps Family-Owned Businesses Maintain Balance and Control

Businesses, especially the small and medium-sized ones, shape the groundwork of a high performing financial system. As many of the entrepreneurs are well aware, the expenses of office functions take a huge portion of overall expenditure. As a result, many family-owned offices are outsourcing specific office functions to inbound outbound call center in order to aid...

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India forerunner in global IT-BPO sector

Availability of qualified and affordable manpower, positive business environment among others has helped India to maintain its status as forerunner in the global IT-BPO industry, but faces a growing challenge from Philippines, a report by Cushman & Wakefield said. "Globally India continues to be the forerunner in the IT- BPO industry. However, a number of...

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How to Choose the Best Customer Service Call Center

Choosing call center services is a lot like choosing a cloud service. Providers all look the same on the surface, but it's not until you start asking specific questions that you figure out which vendor is the right one for your business. To help you choose the 24x7 call center, here are some tips on which questions to ask call center service providers, whether you...

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Call Center Services Making a Comeback

After hitting a low in 2009, buying activity has picked up with the U.S. market for call center services revenue growing 7 to 8 percent in 2012 from $65 billion to $70 billion, according to Everest Group. (The global call center market was worth $300 billion to $350 billion.) "Customers also understand more than in the past that the customer interaction opportunity...

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Essentials of IT outsourcing lifecycle

Call Center Outsourcing services cannot be akin to speed dating. Many organizations in the past have made this mistake and landed in a financial, legal and contractual minefield where they found themselves difficult to escape. My endeavor here is to provide some tips around IT outsourcing to help buyers make a better deal with their providers. There are usually four steps...

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India's KPO market will cross 30 billion dollars in next 2 years

Despite slowdown, India's Knowledge Process Outsourcing (KPO) market is growing at a compound annual growth rate (CAGR) of about 30% annually and may touch $30 billion by 2015, India's from the current level of $20 billion, according to ASSOCHAM.The rising demand for profession-based services is expected to drive the growth in the call centers in India in areas of research for capital and financial markets, legal works, editing jobs for international publishing processes among many others, reveals the ASSOCHAM recent paper...

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