2013 ~ Dev BPO's Official Blog

Gains of Help Desk Support Outsourcing

03:15

These days help desk support is a crucial part of any business organization. The help desk support team assists customers in troubleshooting all kinds of problems. Several enterprises have an in-house support team to help their clients. Many businesses have established toll-free phone numbers in order to provide support services to their patrons while others outsource this...

Outsourcing IT Support

20:46

Outsourcing IT services costs thousands of dollars when outsourced from a quality service provider. This needs to be cheaper so that one can have strong IT support. Here are some of the ways in which IT support can be maintained and enhanced by using cheaper ways. Improved Elasticity: With adoption of new technologies and software’s one either needs new staff...

Purge Hold Time

21:41

Hold time aren't an issue for some of the call centers. On the other hand most of the small to medium range call center are facing this problem hindering their ongoing processes. This needs to control on a larger front for best output of the outsourcing process. The main reasons behind most of the call centers and outsourcing companies can be listed down as follows: 1....